What
are the software/hardware installation requirements?
The
minimum software/hardware requirements that a machine must
have are the following:
-
Windows XP, Windows Server 2003, Windows 2000 or NT4
all with recent Service Packs installed. If
you have problems with the installation under NT4 check
that your video drivers are up to date).
-
512Mb RAM. 1Gb is preferable. You may optimise the amount
of memory your server is allocated by setting the “Java
Heap Size” under Advanced Settings in the configuration
tool.
-
1Ghz CPU or better. A biprocessor machine can be useful,
especially during upgrading when the new and old server
may be running side by side.
Why can't I access the User Management Tool –
The
User Management Tool requires that you use Microsoft Internet
Explorer 6.x. If you continue to encounter difficulties
please check the security, privacy, and advanced settings
in your browser. Please contact nesstar-support@nesstar.com
if you continue to encounter difficulties.
Why
do I get an error that I am not authorised to administer
NT services?
If
you receive this error message check that you have full
administrative rights on the computer and the directories
on which you will be working.
If
you do not have administrative rights, contact an administrator
to gain these rights.
If
you do have administrative rights then this could be a problem
with the error message itself. Try ignoring the message
and click on 'apply settings' (in the Configuration Tool)
until it allows you to proceed.
Why
can’t I connect to the Nesstar Server through a proxy?
To
connect to the Nesstar Server through a proxy you must specify
your proxy settings in the ‘advanced mode’ of
the Configuration Tool. To publish to a proxy server you
need to enter your configuration details in the Nesstar
Publisher – go to File | Preferences | Proxy
Settings.
Can
I run a Nesstar Server from behind a firewall?
If
you are behind a firewall, this needs to be configured to
allow access to ports that the Nesstar Server requires.
Restrictions on access to these ports can affect normal
usage. Please contact your network administrator if you
encounter difficulties. Please contact nesstar-support@nesstar.com
if you require further assistance.
Why
do I get the message 'Server cannot migrate from a mapped
network drive'?
This
error message can appear when the Server directory name
is changed from its original name. Change the server directory
name back to what it was and try to migrate again. If you
still encounter problems contact Nesstar Support.
How
do I delete a study or a cube?
Either
use the publisher to delete the object via Manage Server
or delete the relevant xml file from the data directory
of the Nesstar Server.
Where
do I add additional documentation?
The
directory structure of the Nesstar Server has been modified.
You now need to place any additional documentation in the
directory <nesstar-server> /jboss/server/default/deploy/root.war.
How do I stop MySQL running as a
service?
There
are two ways to shut down your MySql server:
- Go
to the directory <Nesstar-Server>/mysql and execute
shutdown.bat;
- Go
to the directory <Nesstar-Server>/config and execute
cleanup.bat to shut down both the Nesstar Server and the
MySql database.
Please
note that Start will only start an integrated MySQL Server.
Restart and Stop do not control the selected database server
at all. This is also true of short-cuts and server bin batch
files.
Is
it possible to run two Nesstar Servers at the same time?
Yes,
it is possible to install more then one server on the same
machine. To do so:
Install
the initial server and then each additional server in a
different directory. When you click Apply Settings in the
Configuration Tool a message will appear stating that there
is a conflict in the service names and/or in the ports used
by the new server. The tool will propose different names/ports
to solve the problem.
Note:
If you install more then one server of the same version
on the same machine, the start up folder which is accessed
by clicking on Start | All Programs, will be overwritten
by the most recent installation. Therefore, you can specify a different name, for the Start Menu link, during the server
installation.n.
Can
I change the name of my Nesstar Server?
The
Nesstar Server name must be set during the installation
process and cannot be changed later. You should be aware
that the name of the server is used
for the name of the default catalogue within WebView
How
do I configure an external database to work with my Nesstar
Server?
See the Configuration Guide and look for the chapter Configuring with external Databases. [If your server is
running you can find the documentation at: http://<nesstar-server>/nesstar/docs/config_guide.jsp]
Why has the Nesstar service become disabled? I am running the Nesstar Server
under Windows 2000.
Under Windows 2000 sometimes the Nesstar service may be disabled if the
service
is selected in the services control panel and you either uninstall the
service
using the bin\uninstall.bat or you switch the server to 'debug mode' in the
Configuration Tool.
To resolve this issue you need to go to the registry (run regedit) and
delete the service named
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Nesstar-Server-3. Then
start your Nesstar Server as normal.
What
software do I need to use WebView?
The latest stable versions of Internet Explorer and Mozilla are the
preferred web browsers that should support all features of WebView.
Why can’t I see the bookmarks
I had created with Nesstar Light?
With
the release of WebView in place of Nesstar Light all bookmarks
need to be changed to reflect the new client.
Why can’t I open my STATA
download with my version of STATA?
The
STATA download from WebView is in Stata8 format - this is
not compatible with previous versions of STATA. You need
to ensure that you have the latest STATA package.
How
do I add additional catalogues to WebView?
You
can create multiple and nested catalogues by using the Nesstar
Publisher. Open
the Publisher and go to Publishing -> <server>
-> Manage Server
Why do I not get any results when I search for variables?
You need to specify 'Search for variables' in the 'Return what?' section.
Also note that searching under ‘Variable Description’ in advanced search
does not return any results.
Use the search fields ‘Variable Name’, ‘Question Text’, ‘Variable Label’ or
‘Category Label’ instead.
What are the software/hardware
installation requirements?
A minimum of 1GB of hard disk space is recommended
for installation and local data storage.
It is recommended that you have 2 GB or
more of free hard disk space on the disk where the TEMP
directory is located. More space may be required for very
large datasets.
1 GHz or faster processor recommended.
512 MB memory or more recommended. Large
datasets may require more memory.
Minimum 1024x768 resolution, 1280x1024 or
higher recommended.
OS: Windows XP/2000 or NT4(with Service
Pack 5).
Why do I get the error message
‘corrupt installation detected’ ?
Make
sure you have administrative rights to the machine on which
you are trying to install the Nesstar Publisher.
Why can I add a Nesstar Server
but not publish to it?
Any
user of the server can access the ‘Manage Server’
component. Only admin and publisher users (users with administrative
rights) can publish.
How
do I publish to a secure server?
To
publish to a secure server you need to import the trusted
certificate from the server into the publisher's jre
-
Copy the cacerts file from the directory c:\<Nesstar-Server>\jre\lib\security
- Paste
it into the directory c:\<publisher>\jre\lib\security
If
you cannot find the jre directory - go to a 'windows explorer'
window and choose to see hidden files from the options.
-
When you publish to a secure server, make sure you publish
over the internet and not over a local network.
There’s
no need to restart the server. Make sure the Publisher is
shut down when you paste the cacerts file.
Where
is the File Description part of the DDI in the Publisher?
Some
of the fields from the file description are not relevant
for NSDstat format files and have therefore been excluded,
and others are automatically generated from the dataset
itself and can therefore not be edited (e.g. 3.1.4).
You can contact Nesstar Support for a comprehensive
list of all the fields that are available.
How do I add documentation such
as .pdf or .doc files in the Nesstar Publisher?
The
following describes where to place documentation files on
the Server and also how to include a link to them:
1.
Place the file in the directory c:\\Nesstar-Server-2.xx\jboss\deploy\server\default\root.war\
-
2.
You can then add this file as a link in the DDI documentation
by using just the document name in the following format
– /document_name.doc
Why
does it occasionally take a long time to import a small
file ?
The following are possible causes of this:
1.
Check the space on your hard drive. The data are best imported
into the Publisher from the hard disk of your PC or from
a network drive to which you are allowed to save files.
Using a floppy drive may not work.
2.
As soon as a file is being imported the Publisher will create
a temp copy of itself [to specify where temp files are stored
see File | Preferences in Publisher]. You will need space
and permission to write to this drive.
3.
Network connection. It is also possible that the problem
occurred because of a temporary loss of network connection
if the file can be found on a network drive. Alphanumeric
variables. There may be problems importing a file when it
contains alphanumeric (string) variables longer than 8 characters.
These need to be recoded to fewer characters.
What
format must maps be to be added to the Nesstar Publisher?
Maps
need to be in Shapefile format which is a spatial data format
created by ESRI.
Why is it that when I export to SPSS the variable names are reduced to 8 characters?
Two possible reasons -
First - you are using a version of SPSS earlier than version 12. Only SPSS
version 12 onwards supports up to 32 characters for the variable name.
Second - you are exporting to a portable file format (.por). The SPSS
portable file format only supports 8 characters.
Does
the Publisher support non-English characters?
To
avoid any problems the server and
the publisher machines should use the same character set.
The users
downloading the
datasets should also use the same character set that
was used when the NSDstat file was created.
Note
that
If short string variables have not been used in any datasets
or if the short string variables only contain ASCII characters,
then the datasets can be used on all machines without regard
to character set.
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